• 24 hours on duty to handle the feedback from customers in time.
• All customers’ requests are handled and fed back in 8 hours.
• All maintenance services are implemented within 4 hours; and service parts are delivered in 24 hours in case of urgency (excluding engine assembly).
• When receiving requests for rescue, DCEC service staff will be sent out in 30 minutes and arrive at the customer’s site in 12 hours (except for remote areas).
• Major problems will be solved in 72 hours, and common problems in 8 hours. DCEC also provides a delay compensation of 50 Yuan/hour(50 Yuan at least).